ABOUT US
This site is operated by Woods Hardwick (“We”). Our registered office is Equipoise House, Grove Place, Bedford MK40 3LEand registration number is 2133642. The term “you” refers to the user or viewer of this website.
HEAD OFFICE BEDFORD
15-17 Goldington Road
Bedford MK40 3NH
United Kingdom
T. +44(0) 1234 268862
F. +44(0) 1234 353034
E. mail@woodshardwick.com
BIRMINGHAM OFFICE
Fort Dunlop
Fort Parkway
Birmingham B24 9FE
United Kingdom
T: +(44)121 6297784
YOUR PRIVACY
WHAT INFORMATION DO WE COLLECT?
We collect information from you when you register on the site, place an order, respond to a survey or communication such as e-mail, or participate in another site feature.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number or other information. You may, however, visit our site anonymously.
Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section for information about cookies and how we use them.
HOW DO WE USE YOUR INFORMATION?
We may use the information we collect from you when you register, purchase products, surf the site, or use certain other site features in the following ways:
- To monitor customer traffic patterns and site usage to help us personalise your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- Manage your account
HOW DO WE PROTECT VISITOR INFORMATION?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information you provide to us is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. Where we have given you a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
All payment transactions are handled by Paypal. We do not store your credit or debit card details.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised
CHANGES TO OUR POLICY
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last updated on 12 March 2019.
COOKIES
WHAT ARE COOKIES?
Cookies are small text files stored on your device by a web browser (e.g. Internet Explorer) that hold information about your previous visits to our site. On returning to our site this stored information is fed back to us allowing us to offer you a more personal browsing experience. By using our site you consent to cookies being used in accordance with our policy. For more information on cookies, visit the official ICO website at www.ico.gov.uk, www.aboutcookies.co.uk or www.whatarecookies.com
WHAT DO COOKIES DO?
Cookies perform many different tasks within our website; however their key role is to remember your preferences so we can give you an improved service. If you’ve ever placed items in your basket, had to leave our site and returned later to find the items still in your basket, this is an example of one of our cookies in action. Cookies also ensure that any adverts you see online will be more relevant to your interests.
HOW DO COOKIES HELP WHEN YOU VISIT OUR SITE?
Cookies allow us to treat you as an individual; using knowledge gained from your previous visits and preferences we can tailor our site so that it is more personal to you, allows you greater interactivity and is easier to use.
TYPES OF COOKIES
STRICTLY NECESSARY COOKIES
These cookies enable you to navigate our site and gain full access to its features and secure areas. Without these cookies essential services you have asked for like ‘Your Basket’ cannot be provided.
PERFORMANCE COOKIES
These cookies remember information about how you and other customers use our website. This gives us vital information such as which pages are visited most often and if customers are receiving error messages from certain pages. The role of these cookies is to allow us to analyse and improve the performance of our website ensuring you receive a consistent look, feel and shopping experience. Performance cookies (often known as web analytic cookies) don’t collect any information that identifies the customer and all information collected is aggregated and therefore anonymous.
FUNCTIONALITY COOKIES
These cookies remember choices you made on previous visits to our site such as your username, language or region so we can provide enhanced, more personal features. They can also be used to remember changes you’ve made to text size, fonts and other parts of web pages you can customise. Functionality cookies can also be used to provide services you have previously asked for such as watching videos or commenting on a blog. The information collected by these cookies may be anonymised and they cannot track your browsing activity on other sites.
